We Are Committed to Safeguarding Customer Information
In order to better serve your needs now and in the future, we may ask you to provide
us with certain information. We understand that you may be concerned about what
we will do with such information – particularly any personal or financial information.
We agree that you have a right to know how we will utilize the personal information
you provide to us. Therefore, together with our parent company, The First American
Corporation, we have adopted this Privacy Policy to govern the use and handling of
your personal information.
Material changes to this privacy policy will be hi-lighted for your easy identification
and review.
Applicability
This Privacy Policy governs our use of the information which you provide to us.
It does not govern the manner in which we may use information we have obtained
from any other source, such as information obtained from a public record or from
another person or entity. First American has also adopted broader guidelines that
govern our use of personal information regardless of its source. First American
calls these guidelines its Fair Information Values.
Types of Information
Depending upon which of our services you are utilizing, the types of nonpublic
personal information that we may collect include:
- Information we receive from you on applications, forms and in other
communications to us, whether in writing, in person, by telephone or any other means.
- Information about your transactions with us, our affiliated companies, or others.
- Information we receive from a consumer reporting agency.
Types of personally identifiable information
The "personally identifiable information" we collect online is provided by you.
We do not edit nor supplement your personally identifiable information with other such
data from other sources. The information includes the following:
(1) First and last name.
(2) Home or other physical address, including street name and name of city or town.
(3) E-mail address.
(4) Telephone number.
Use of Information
We request information from you for our own legitimate business purposes and
not for the benefit of any nonaffiliated party. Therefore, we will not release your
information to nonaffiliated parties except: (1) as necessary for us to provide the
product or service you have requested of us; or (2) as permitted by law. We may,
however, store such information indefinitely, including the period after which
any customer relationship has ceased. Such information may be used for any internal
purpose, such as quality control efforts or customer analysis. We may also provide
all of the types of nonpublic personal information listed above to one or more of our
affiliated companies. Such affiliated companies include financial service providers,
such as title insurers, property and casualty insurers, and trust and investment
advisory companies, or companies involved in real estate services, such as
appraisal companies, home warranty companies, and escrow companies.
Furthermore, we may also provide all the information we collect, as described
above, to companies that perform marketing services on our behalf, on behalf of our
affiliated companies, or to other financial institutions with whom we or our affiliated
companies have joint marketing agreements.
Former Customers
Even if you are no longer our customer, our Privacy Policy will continue to apply
to you.
Confidentiality and Security
We will use our best efforts to ensure that no unauthorized parties have access to
any of your information. We restrict access to nonpublic personal information about
you to those individuals and entities who need to know that information to provide
products or services to you. We will use our best efforts to train and oversee our
employees and agents to ensure that your information will be handled responsibly
and in accordance with this Privacy Policy and First American’s Fair Information
Values. We currently maintain physical, electronic, and procedural safeguards that
comply with federal regulations to guard your nonpublic personal information.
Information Obtained Through Our Web Site
The First American Corporation is sensitive to privacy issues on the Internet.
We believe it is important you know how we treat the information about you we
receive on the Internet.
In general, you can visit First American or its affiliates Web sites on the World Wide
Web without telling us who you are or revealing any information about yourself. Our
Web servers collect the domain names, not the e-mail addresses, of visitors. This
information is aggregated to measure the number of visits, average time spent on
the site, pages viewed and similar information. First American uses this information
to measure the use of our site and to develop ideas to improve the content of our
site.
There are times, however, when we may need information from you, such as your
name and email address. When information is needed, we will use our best efforts
to let you know at the time of collection how we will use the personal information.
Usually, the personal information we collect is used only by us to respond to your
inquiry, process an order or allow you to access specific account/profile information.
If you choose to share any personal information with us, we will only use it in
accordance with the policies outlined above.
Business Relationships
The First American Corporation's site and its affiliates' sites may contain links to
other Web sites. While we try to link only to sites that share our high standards and
respect for privacy, we are not responsible for the content or the privacy practices
employed by other sites.
Fair Information Values
Fairness We consider consumer expectations about their privacy in all our
businesses. We only offer products and services that assure a favorable balance
between consumer benefits and consumer privacy.
Public Record We believe that an open public record creates significant value for
society, enhances consumer choice and creates consumer opportunity. We actively
support an open public record and emphasize its importance and contribution to
our economy.
Use We believe we should behave responsibly when we use information about a
consumer in our business. We will obey the laws governing the collection, use and
dissemination of data.
Accuracy We will take reasonable steps to help assure the accuracy of the data
we collect, use and disseminate. Where possible, we will take reasonable steps to
correct inaccurate information. When, as with the public record, we cannot correct
inaccurate information, we will take all reasonable steps to assist consumers in
identifying the source of the erroneous data so that the consumer can secure the
required corrections.
Education We endeavor to educate the users of our products and services, our
employees and others in our industry about the importance of consumer privacy.
We will instruct our employees on our fair information values and on the
responsible collection and use of data. We will encourage others in our industry to
collect and use information in a responsible manner.
Security We will maintain appropriate facilities and systems to protect against
unauthorized access to and corruption of the data we maintain.
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